Reporting to the General Manager Operations, the Service Manager will lead a large team that incorporates the state based branches, National Service Centre and New Zealand. You will develop and drive process and strategy to improve service levels and standards, identify opportunities for efficiencies to reduce timelines and ultimately deliver greater customer satisfaction. A commercially focused individual, you will be used to having full P+L responsibility, have managed geographical teams and have a track record of success in improving customer satisfaction.
The ideal candidate will hold tertiary qualifications in a business related discipline; will have held a similar role in either the medical, automotive or other capital equipment industry. Imperative is the focus on exemplary technical support and service that sets the standard in the industry. You will need to have excellent stakeholder management skills to establish key strategic relationships both internally and externally. An excellent salary package will be negotiated to attract the right candidate. To enquire further please phone Virginia Bacon on 0411 757 486 or email your CV firstname.lastname@example.org. Confidentiality is assured.