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Job Details
Customer Service Manager
Inbound
Order prioritisation to ensure on time delivery
Daily workload allocation
Communication with logistics to ensure correct deliveries
Redirect calls within the business
Field enquiries from potential customers and suppliers
Outbound
Update and amend call lists
Contribute to correct allocation of Rep
Ensure monthly deals and specials are sent in a timely manner
Ensure sales results and customer information are captured and recorded
Complete additional calls to customers as requested by suppliers from time to time
Staffing
Manage hours to workload
Ensure annual leave taken is covered
Training
Ensure ongoing training of staff on new products
Ensure ongoing training of staff on systems to ensure uniformity
Hold regular staff meetings to ensure monthly deals and newsletter are understood
Ensure ongoing cross pollination of skills
Customer/Consumer Enquiry
Oversee and further develop Product Information Database
Oversee Complaints Registry through to resolution
Ensure customers and consumers are receiving information as requested in a timely manner
Ensure ongoing availability of store/product locations
Processes
Further develop SOP manual
Staff refreshers as required
Close consultation with Sales and Logistics to ensure the correct flow of processes
Responsiveness
Quickly respond to changing demands as required
To enquire further, please send your resume to
[email protected]
or alternatively you may call Lisa Canning on 0402 507 866. Confidentiality is assured.
3/18/2013
Applications are closed. This position has already been filled by TalentConnection